Vidaway Housing

Specialist Sourcing & Management of 4-Bedroom Social Housing.

Our Standards

Providing fully compliant, safe, and dignified family housing for London Boroughs including Croydon, Ealing, and Barnet.

  • All homes are inspected to meet Setting the Standard (StS) requirements.

  • Fire Safety: Grade D1 interlinked smoke and heat detection systems as standard.

  • Health & Safety: Professional damp and mould prevention protocols in place for every placement.

  • Furniture: Properties can be provided fully furnished (including cots for infants) within 48 hours of instruction.

  • We believe every family deserves a home that inspires dignity. We go beyond the 'Decent Homes Standard' to deliver excellence:"

  • The 'Move-In' Standard: Every property is professionally deep-cleaned and freshly painted in neutral tones before a family moves in. We want them to feel like it’s a fresh start, not a 'temporary' fix.

  • Energy Efficiency Focus: In 2026, fuel poverty is a crisis. We upgrade lighting to LED and ensure boilers are serviced for maximum efficiency to keep resident utility bills at the absolute minimum.

Compliance & Accreditation

We don't just manage properties; we manage peace of mind. While the law allows 24 hours for emergency repairs, our internal target is Instant Action."The Rapid Response: We have a pre-vetted team of 'First Responders' (Plumbers, Electricians, Gas Engineers) who are dispatched the moment a hazard is triaged.Proactive Prevention: We don't wait for things to break. We conduct Monthly Welfare & Asset Checks to catch small issues (leaks, cracks, damp) before they become hazards.Digital Transparency: Every repair is logged with 'Before and After' photos and shared instantly with the Council procurement team, providing a 100% audit trail.

  • Data Protection: Registered with the ICO (Information Commissioner's Office).

  • Redress: Member of the Property Redress Scheme (PRS).

  • Insurance: £2m Public Liability & Professional Indemnity Insurance.

  • Financials: Verified BACS-ready Business Account (Tide/Mettle).

Immediate Response

Resident Empowerment: We provide every household with a 'Home Manual' that explains how to prevent damp, use the heating efficiently, and contact us 24/7. We don't just house people; we support them.

  • Instant Triage: All emergency reports are triaged by a Director-level manager the moment they are received.

  • Immediate Deployment: We do not wait for the 24-hour 'grace period.' Our vetted contractors are dispatched immediately to make the property safe and protect the resident.

  • Total Asset Protection: By acting instantly, we prevent minor leaks or electrical faults from becoming major structural issues, preserving the landlord's asset and the Council's reputation.

As a registered provider, we guarantee that every property managed by Vidaway meets or exceeds the requirements of the Social Housing (Regulation) Act 2026. We are not just housing residents; we are protecting the borough's most vulnerable and the landlord's most valuable assets. Excellence is our only baseline.

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Your Asset, Our Priority. Excellence as Our Baseline